Refund Policy

Effective Date: April 16, 2025

Website: https://doctors-ai.org

Organization: Doctors AI Education and Research Foundation, operating the Indian College of AI in Medicine (ICAIM

Our refund policy is designed to be fair and transparent, while ensuring the sustainability of our educational and research mission. As a non-commercial, professional learning and research platform, we offer memberships, events, and digital resources to empower medical professionals. We request all users to read this policy carefully before making a payment.

1. General Policy

All payments made towards ICAIM memberships, online workshops, or digital educational content are considered final. However, we recognize that certain genuine cases may require flexibility and will assess refund requests accordingly on a case-by-case basis.

2. Membership Fees

ICAIM membership fees are non-refundable once payment is processed, except under the following circumstances:

  • Duplicate payments made in error
  • Ineligibility due to incorrect category selection (if notified within 7 days)
  • Technical failure on our part preventing access to services

To request a refund, please email doctors.ai2024@gmail.com within 7 days of payment. If approved, refunds will be processed within 10 business days.

Note: Refunds may be subject to deduction of applicable payment gateway charges, if incurred by us.

3. Events and Workshop Registration

For online or offline educational events conducted by Doctors AI or ICAIM:

Cancellation requests made at least one week prior to the event may be eligible for a full or partial refund.

No-shows and late cancellations will not be eligible for refunds, except in case of medical or serious personal emergencies (supporting documentation may be required).

Refunds will be issued to the original mode of payment.

4. Digital Resources and Recordings

Due to the nature of digital products, such as downloadable resources or workshop recordings:

All digital products are non-refundable once access is granted.

Exceptions may be considered only if:

  • There is a technical failure (e.g., inaccessible links not resolved within 72 hours)
  • The same product is purchased more than once

5. How to Request a Refund

To raise a refund request, please email us at doctors.ai2024@gmail.com with the following:

  • Full name
  • Transaction details
  • Description of the issue and reason for the request

We will respond within 3-5 working days and guide you through the process. Approved refunds may take up to 10-15 business days to reflect in your account.

6. No Chargebacks

We encourage users to contact us directly for any concerns related to payments. Initiating a chargeback without reaching out to us first may result in delays or ineligibility for a refund.

7. Questions?

If you have any questions regarding this policy or your specific situation, please contact:

📧 Email: doctors.ai2024@gmail.com

📍 Address: PS Abacus, Unit No. 335, Block-1, Action Area IIE, New Town Kolkata - 700157, West Bengal, India